Frequently Asked Questions

Do I need a drop-off appointment?

Yes. Clothing drop-offs are by appointment so we can manage the volume of items coming into the store.
You can reserve a drop-off spot online through our clothing selling page.

What clothing sizes do you buy?

We buy children's clothing, shoes, and accessories in sizes newborn through 14.

What season are you currently buying?

We buy ahead of the season to keep our sales floor stocked with what families are shopping for right now.
December–May: Spring & Summer
June–November: Fall & Winter
Please check our clothing selling page for our current buying season before booking a drop-off.

How should I bring my items?

Please place all items in one hard-sided tote no larger than 18 gallons.
Lids are preferred.
We do not accept bags, as they rip easily and make processing more difficult for our team.

Do my items need to be washed?

Yes.
All items should be freshly laundered before being dropped off.
Please make sure clothing is free from odors, pet hair, stains, excessive wear, and damage.

What kinds of clothing are you looking for?

We look for:
✔ Current styles and trends

✔ Great condition

✔ In-season items

✔ Items that local families are excited to shop

A good rule of thumb:
If you'd gift it to a friend, we'll likely love it too.

What happens after I drop off my items?

Our trained buyers carefully review each item.
We're looking for quality, condition, style, seasonality, and current demand.
Once your buy is complete, we'll contact you with an offer for the items we'd like to purchase.

How do I get paid?

You can choose:

💵 Cash
or
🛍️ 25% more in store credit

Once your buy is complete, we'll contact you with your offer.

Cash offers must be collected within 2 days of buy completion. If cash is not collected within that time frame, payment will revert to the store credit amount and be added to your account for future shopping.

What determines how much you'll pay?

The amount we offer depends on several factors, including:

• Original retail value
• Brand
• Condition
• Style
• Season
• Current inventory levels
• Customer demand

What happens to items you don't purchase?

We'll return any items we do not purchase along with your tote.

To help us keep the buying process running smoothly and accommodate the high volume of items we receive, we ask that returns and totes be picked up within 48 hours of buy completion.

Any items or totes not collected within 48 hours will be donated to Community Action Amesbury so that we can continue to make room for incoming buys.

Why do you buy by season?

Families shop seasonally, and buying ahead of the season allows us to have the right inventory available when customers need it.
For example, we begin purchasing Fall & Winter clothing in June so we're ready for Back-to-School shopping and cooler weather later in the year.